Veterinary prescriptions must be written in accordance with UK regulations and signed and dated by a veterinary surgeon who is registered in either the UK or Europe. And please note, we can only send prescription medication to the same country that the prescription was issued in. Each prescription is a legal document containing the written instructions from your vet that outlines which medication is needed, the amount to be supplied, the dosage, whether it is eligible for repeats or not, details about the animal, the veterinary surgeon who has prescribed it and confirmation that the animal is under their care.

How This Works

Visit your vets for a consult and get them to write a prescription. Your Vet is legally obliged to issue you with a prescription should they determine POM-V products are necessary, but they are allowed to make a reasonable charge for doing so. This is a nominal fee and should not be excessive or to prevent you from purchasing a product. From our experience, most Vets charge around £25  but it can be more or less than this.  

Got A Prescription?

Place your order and upload your prescription on the product page when you add it to the basket or if you are a new customer you can upload a prescription during the account registration process. 1. Photograph & Upload - The quickest and easiest way is to photograph your prescription using your phone and upload it with your order  – this method gets priority during the order fulfillment process. 2. Post - This method takes longer as we wait on the post to arrive. This process is only required for specific medication. Please write your order number on your prescription before posting it to: VetMediUK
North House Farm, Skipwith, Selby North Yorkshire YO8 5SQ When submitting your prescription to us by post, you MUST write your order number on the top of the prescription. Otherwise your order will take longer to process.

We Check Your Prescription and dispatch with our courier DPD or Royal Mail

We verify the authenticity of all prescriptions received. If we receive a prescription that is invalid, forged or altered, we’ll have no option but to de-activate the sender’s account. It is a criminal offence to alter a prescription and as animal lovers we adopt a zero tolerance approach. We will report any offences to the Veterinary Medicines Directorate and charge a reporting fee of £50. 

What Happens If My Pet Requires Long Term Treatment?

Some pets are on lifetime medication, so vets can write on-going or 'repeat prescriptions' and this means they can be used a number of times. This repeat number is written on the prescription so you do not need to keep going back to the surgery to get and pay for additional prescriptions – saving you time and money. There are two limits on repeat prescriptions, the total amount of medicine prescribed and time. You can only buy the maximum amount of medicine shown on the prescription and it is valid for six 6 months from the day it was written. When either of these limits is reached the prescription is deemed to be expired. Repeat prescriptions can sometimes be a little confusing, as it is the original prescription PLUS the stated number of repeats. So for example if your cat requires 1 bottle ofmedcine per month, a repeat prescription for six month’s treatment would state 5 repeats. This is the bottle stated on the original prescription PLUS the five times it can be repeated, giving a total of six bottles. So if your pet is on long term or lifetime medication be sure to ask for a repeat prescription.

Prescription Allowance

You don't have to buy all of your pet's meds in one huge order, you can dip and in and order what your pet needs in manageable, affordable, chunks.

Exceptions

For Controlled Medication we require the original paper prescription, which means we can only accept posted prescriptions. For these drugs we cannot accept emailed or uploaded copies. Such prescriptions can only be used once and we cannot authorise repeat prescriptions.

Altered Prescriptions

You are advised that the Veterinary Medicines Regulations (“VMR”) were amended in 2009 to make it a criminal offence to tamper with a written prescription. Schedule 3 Part 5(3) of the VMR states that ‘no person may alter a written prescription unless authorised to do so by the person who signed it’. Pet Drugs Online has a zero tolerance policy for altered or forged prescription. We check all prescriptions received to verify their authenticity. Where we suspect the prescription has been illegally amended, altered or tampered with we will immediately notify you and contact the relevant veterinary practice. If our suspicions are confirmed by the relevant practice we shall immediately cancel the whole of the order in which the altered prescription is included, de-activate the relevant user account and report the misuse to the Veterinary Medicines Directorate. If we suspect the authenticity of a prescription and that it has been created fraudulently using a veterinary surgeon’s identity, in addition to the above measures, we shall report the matter to the police who will deal with it as a matter of fraud. In all cases where we suspect a prescription has been illegally altered or is a forged document we shall charge a Reporting Fee of £50 per prescription. By agreeing to these Terms and Conditions you agree that we may deduct the Reporting Fee from the payment received with the order and return the balance to you. If the payment received with your order is less than the Reporting Fee you agree to provide us with the balancing payment within 7 days of notification. You are advised that Prescriptions are only valid for 6 months from date of issue. Prescriptions for Scheduled Drugs are also for single use only and cannot be written as repeat prescriptions. Whilst we endeavor to ensure all Prescription Only items prices displayed on our website are accurate, occasionally there may be some fluctuation due to manufacturer’s price increase or specific order requirement. In such cases we will contact you to advise you of the revised price once we have your prescription.

Regulation

We are registered as a Veterinary Practice Premises with the Royal College of Veterinary Surgeons. Our premises reference number is: 7415258 You can verify our status by contacting the RCVS directly, their contact details are available on the RCVS website. Our RQP (Responsible Qualified Person) is Charlotte Inness BVSc MRCVS 7039468  This can be verified by visiting the register list at RCVS.

Owner & Registered Business Address

The owner of the business is The Horse Vet Ltd: 19b Escrick Business Park, Escrick, York, England, YO19 6FD Company No. 09848870
VAT No. 408088492GB
Company Registered in England

Veterinary Medicines Directorate

The Veterinary Medicines Directorate (VMD) is the government agency responsible for issues concerning the use and manufacture of veterinary medicines in the UK. The Summary of Product Characteristics (SPCs) for all the medicinal products sold on this site are available from the Veterinary Medicine’s Directorate Product Information Database.

Adverse Reactions

No effective medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about when a veterinary medicine is first licensed, but those which occur rarely or are specific for certain breeds or groups of animals only come to light later when the products are used more widely. In the event of an adverse reaction to any medicinal product, it should be reported to the Veterinary Medicines Directorate using this form, you should also report it to your vet.

Guidance For Animals Owners

For guidance and advice for animal owners please visit the Department for Environment, Food and Rural Affairs (DEFRA) website.

Complaints About Veterinary Medicine

If you have a complaint about the quality of a veterinary medicine please contact us in the first instance.  You can find our complaints procedure in our Terms and Conditions.  However, if you do not feel that we have not resolved your complaint satisfactorily, you can contact the VMD  postmaster@vmd.gov.uk. 

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products.