FAQs
You can ask your vet to provide a prescription for any medication they prescribe for your animal. This can then be used to purchase the medication online. You have a legal right to request a prescription — so don’t feel shy or embarrassed to ask; vets are used to this!
Please note, your vet must have examined your animal recently to issue a prescription.
Prescriptions are typically valid for 6 months. However, for controlled (scheduled) drugs, the prescription is only valid for 28 days.
Your vet will specify the quantity of medication prescribed. We cannot dispense more than the amount stated, even if the prescription is still within its
validity period.
Not necessarily. If your prescription allows for a larger quantity than you initially ordered, you can use it again until the full amount is dispensed as long as the expiry date has not been reached.
For example, your vet may prescribe:
- 180 tablets — you can order all 180 at once, or in parts (e.g. 60 tablets every 2 months).
- 60 tablets + 2 repeats — this also equals 180 tablets, and you may choose to order them all at once or in stages.
How you manage this is up to you — some prefer to spread the cost, while others like to order everything in one go.
No. We can only accept prescriptions written by a veterinary surgeon registered with the Royal College of Veterinary Surgeons (RCVS) in the UK.
They will have MRCVS after their name, confirming their registration.
Unfortunately, we only ship within the UK, including England, Wales, Scotland, and Northern Ireland.
If you're unsure how much is left on your prescription, just email us at hello@vetmedi.co.uk and we’ll be happy to check it for you.
The easiest way is to upload your prescription at the time of ordering — every product requiring a prescription has an upload function above the order button.
Alternatively, you can:
- Email it to: hello@vetmedi.co.uk (please include your order number).
- Post it to:VetMedi, Unit 3, York North Business Park, Goose Lane, Sutton-on-the-Forest, York YO61 1ET
Please note:
For controlled drugs, the original signed prescription must be posted. Photocopies or scans are not accepted.
If your vet wishes to send the prescription directly to us:
- Place your order and on the product page select ‘Vet Sending Prescription Directly’.
- You will receive a confirmation email with your order number once payment has been made.
- Pass this order number to your vet so they can reference it — this helps avoid any delays.
No. We can only accept a written prescription from your vet who is registered in the UK.
It has a lot of important information including:
- Your name and address and contact details
- Medication name, dosage instructions, and quantity
- Vet’s signature, their veterinary registration details and the date
We cannot accept:
- Invoices or receipts from your vet
- Labels from previously dispensed medication
No. A prescription must be provided by your own vet after they have examined your animal. Remote prescribing is not permitted.
Unfortunately, we are unable to offer refunds for returned prescription medicines. This is due to strict regulations from the Royal College of Veterinary Surgeons (RCVS) and the Veterinary Medicines Directorate (VMD), which ensure animal safety.
Returned medicines may have been exposed to unsuitable storage or tampering, so we cannot resell them.
However, we are happy to safely dispose of unused medications for you.
Note: We cannot accept returns of any labelled products, including:
- Prescription medicines
- Flea and worming treatments
Cancellations are not possible once the order has been dispensed — even if the incorrect dosage was ordered — unless the issue is due to our error or a product recall.
Ideally, upload your prescription at the same time as placing your order.
Sending prescriptions beforehand may cause delays, as no order will be created until one is placed. If you want us to review your prescription first, we can — just be sure to resend it when placing your order.
If your vet plans to send it directly, place your order first, then provide your vet with your order number.
Yes! If you've used part of your prescription with another online pharmacy, we can request the remaining balance be transferred to us.
Just provide us with the name of the previous pharmacy, and we’ll take care of the rest.
Yes, you can choose a more convenient delivery address, such as your workplace. We also frequently send temperature-sensitive medicines directly to vets if they are administering the
treatment.
Yes, we can send medications directly to your vet — especially for temperature-controlled items or when they will be administering the medicine for you.
- Confirm with your vet the name and quantity of the medication.
- Place your order and select ‘Vet Sending Prescription Directly’.
- Complete checkout and payment.
You’ll receive an order confirmation email with your order number — share this with your vet so they can reference it when sending the prescription.
If your prescription is on file and still valid for repeats or unused balance, simply place your new order and select:
‘Repeat Order, prescription on file with VetMedi’ when prompted.
We’ll process your order as usual. If there is any issue, a member of our Vet Team will contact you.
Unfortunately, due to VMD regulations, we cannot offer discounts or promo codes on prescription medications.
However, we pride ourselves on offering competitive prices and are rarely beaten on cost.
